1. Introduction
HeatShield PRO, operated by Wavestar Holdings LLC ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website heatshieldpro.com (the "Website") and use our SaaS application (the "Service").
We respect your right to privacy and process personal information in accordance with applicable data protection laws. By using the Service, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide to Us
- Account Data: When you register an account, we collect your name, email address, company name, phone number, and password.
- Payment Data: We collect billing details and credit card information via our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.
- Customer Data: Information you input into the system for compliance purposes, such as employee names, work schedules, training records, and incident reports.
- Communications: If you contact us directly (e.g., via support or contact forms), we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
2.2 Information Collected Automatically
- Geolocation Data: To provide location-specific heat index data and worksite weather monitoring, we collect precise geolocation data (latitude/longitude) from your device or user input.
- Usage Data: We collect information about your interactions with the Service, such as the pages or content you view, your searches for listings, bookings you have made, and other actions on the Service.
- Device Information: We collect information about the device and software you use to access the Service, including the IP address, web browser type, operating system version, and device identifiers.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service, including generating OSHA-compliant reports and calculating heat risks.
- Process transactions and manage your subscription.
- Send you emails, including administrative messages, confirmations, technical notices, updates, and security alerts.
- Respond to your comments, questions, and customer service requests.
- Monitor and analyze trends, usage, and activities in connection with the Service.
- Detect, prevent, and address technical issues, fraud, and security breaches.
- Comply with legal obligations and enforce our Terms of Service.
4. Sharing Your Information
We may share your information with:
- Service Providers: We employ third-party companies and individuals to facilitate our Service (e.g., payment processors like Stripe, email providers like Resend, hosting services like Supabase/Netlify), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
- Legal Compliance: We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties for marketing purposes.
5. Data Retention
We retain personal data we process for as long as needed to provide the Service to our customers, subject to our compliance with legal obligations. For OSHA compliance purposes, certain records (such as training logs and heat exposure records) may need to be retained for specific periods (e.g., 3-5 years) as mandated by federal or state regulations. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
6. Data Security
We are committed to protecting your data. We use commercially reasonable safeguards, such as encryption in transit (TLS/SSL) and at rest, access controls, and secure cloud infrastructure, to help protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your data:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any information you believe is inaccurate.
- Erasure: The right to request that we erase your personal data, under certain conditions.
- Restrict Processing: The right to request that we restrict the processing of your personal data.
- Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you.
To exercise these rights, please contact us at compliance@getheatshield.pro.
8. Children's Privacy
Our Service is intended for use by businesses and professionals. We do not knowingly collect personal identifiable information from children under 13. If you become aware that a child has provided us with Personal Data, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: